Frequently Asked Questions
And here are our answers for you
For Collectors
Our vision is to become the largest art community in Asia, delivering real value and connecting the privileged with the less privileged through art.
Our main mission is to build a Sustainable world through art, while offering Art Investment in Asia as an alternative way of financing. With our team’s innovative spirit, we offer the trending Art Influencer Marketing service for our artists to stand out among the peers. Moreover, the Art Gallery serves as an art shop online to offer collectors a wide range of famous artworks from artists in Malaysia and Asia. Buy and sell original artwork online in Asia now with Artroom 22. If you are an art lovers, head over to book your Art classes in KL. Also, enjoy reading the Art Magazine, in which we provide deeper insights into the Art News in Malaysia and Asia. Because we believe that, life is not complete without art.
All artworks are ready to ship. The estimated time arrival for your artworks is depending on where you are and where the artists are. Because the artworks are coming to you directly from the artists’ studios.
If you are situated within Peninsular Malaysia, shipping times usually vary between 3-6 working days. If you are situated in East Malaysia or outside of Malaysia, shipping time takes 10-15 working days on average.
Just check with us (on live chat / WhatsApp / Email) with the artwork you are looking at. We can give you a closer, more accurate estimate.
If you like to have a same or next day delivery, please contact us. We can then talk to the artists to get it dispatched immediately.
Not sure what you want to buy? Don’t worry! You are not alone in this. Here is a 40 seconds introductory video to refine your search for artworks on Artroom 22 Art Gallery by using various filters.
You can easily choose your budget, colours, styles, size, framing, etc.
In this example of search video, I am looking for some floral and fauna paintings, abstract painting, medium in size.
Easy isn’t it? If you still need further assistance, simply reply to the chat box on the right bottom corner. We’d love to assist!
The artwork you love is sold, or not in the size you want? Don’t worry, you can now commission an artwork in Asia from our Asian artists.
Step 1: Enquire
Simply fill in the form here and tell us how and what you want. We will get back to you within 24 hours
Step 2: Quote & Pricing
We will get you a quote for the cost and time to create the artwork you want. The quote you receive will be for an artwork that is delivered to your doorstep, anywhere in the world, because we offer Free Shipping Worldwide.
Step 3: Getting started
Once you are happy with the quote and the proposed artwork (in some cases), it is time to kick start your masterpiece! A 50% deposit (non-refundable) is to be paid for this process to commence.
Step 4: Completing
Once the artwork is near to completion, we will share photos of the artworks for your approval. You can submit one round of changes, suggestions or tweaks if necessary. Then, when you are happy with the artwork, it will be available for you to purchase on Artroom 22. You only have to pay the remaining 50% balance. After that, we carefully deliver the artwork to your home or office.
Step 5: Done!
Now you can hang your art on your wall. First time doing this? Check out our simple 4 steps of how to hang your art. You can order with confidence as we have successfully completed a plenty of happy collectors. And if you do have any more questions, please email us at impact@artroom22.com.
Returns
Take note that commissioned paintings were made individually according to customer’s wishes and specifications, which is why they are excluded from the Refunds and Returns Policy.
So sorry that you missed out, but don’t worry, here is another solution for you! Most of our artists work on commission. We are happy to create a painting just for you! Commission an artwork in Asia now and we will deliver to your doorstep.
We accept VISA, MasterCard, American Express, PayPal debit cards, bank transfer, cash and cheques. When you enter sensitive information (such as credit card numbers) on our website, Artroom 22 encrypts that information using secure socket layer technology (SSL). Read more at our Privacy Policy.
Yes We Do! We ship internationally. You can choose from the 3 shipping options below:
- Free Shipping: We offer FREE SHIPPING WORLDWIDE! Worry no more about the high costs of international delivery.
- Standard Shipping: Free shipping for your artwork + Value Shipping Protection Insurance. You will see the insurance costs at checkout.
- Premium Shipping: Expedited shipping + Value Shipping Protection Insurance + Shipping with frame. Please contact us for specific costs and details.
For Standard Shipping, you will see the total costs at checkout. There are no hidden costs. What you see is what you pay for. Furthermore, “Delivery by Artist” is a special service we offer for our collectors. If circumstances is permissible, you can opt for this option to have your artwork delivered by the original creator. Just check with us to see if this options available for you!
Read more in our Shipping Policy.
Yes, provided that you are situated within the same location with/nearby the artist.
For international shipping, we will roll up the painting before we ship. By rolling the canvases, you can keep your artworks safe from damage during transit. We offer Free Shipping Worldwide, and this only applies to rolled-up paintings.
In any case, if you like to ship with frame or enjoy expedited shipping, please let us know and we are happy to get that sorted for you.
In the event that you are not satisfied with the artwork you purchased, you have the option of returning it to us according to the deadlines outlined in our terms and conditions (i.e. 7 days from receiving). To do so, simply contact our customer service (e.g. by e-mail or phone). Please read our Refunds and Returns Policy for more information. Take note that commissioned paintings were made individually according to customer wishes and specifications, which is why they are excluded from the Refunds and Returns Policy.
Yes, we do ship internationally. We use FedEx and DHL for shipping original artworks to almost anywhere in the world!
We offer free shipping worldwide. However, if you opt for Standard Shipping or Premium Shipping, International shipping amount and insurance costs are calculated at checkout and added to the total.
International shipping times vary between 10-15 working days depending on the location once the artworks are dispatched from the artists.
Import duties and taxes vary based on country’s policies and the cost of the artwork. The receiver will be responsible for the international custom/import fees and taxes which vary with every country. Please check with your country’s customs offices and consider the additional costs that might be involved.
Chat with us if you need further assistance!
Check out our easy 4 steps hanging instructions for hanging your artwork.
For Artists
Yes. Please provide us with your artist’s portfolio. If your artwork(s) is selected, we will send you a step-by-step instruction on the next step.
Tell us if you are ready to be part of our family! Contact Us. Read more on Work with Us, how we can cooperate together.
We receive all kind of creative submissions, such as hand painted paintings, sketches, visual photographs, handmade crafts, sculptures, jewellery, furnitures, etc. So long as they are original.
Artroom 22 is a home for Asian artists. We welcome portfolio submissions from all talented artists at all stages of their art careers. If you are an artist originated or established in Asia, then you are the one!
Artroom 22 offers artists the opportunity to present their work to a wide range of national and international art collectors. This will benefit artists who would like to promote their work and advance their careers.
We do charge a minimal fee for artist representation and promotion services. Check Membership Plans for more details! Or simply drop us a text in the Messenger chat box and we will reply to you within 24 hours.
For Art Lovers
Yes, we certainly do. You can select your favorite template from our gift vouchers selection and attach with a secret message to surprise your loved ones. What is better than a gift from the heart?
If you like to purchase multiple gift vouchers, contact us on impact@artroom22.com. We can get that sorted for you.
Of course! We are currently looking for an outstanding intern to JOIN OUR TEAM who is able to manage our social media accounts, copywriting and content creation, customer services, etc. Send in your CV or portfolio to us at impact@artroom22.com.
If you have any project in mind which is in line with Artroom 22’s vision, you are more than welcome to contact us at any time.
Artroom 22 is named after our Founder, Yi Rou’s Life Path number 22. The Life Path number, also known as the “destiny number,” is the number that results from the numerological reduction of your date of birth. It offers insight about the core of your personality, and will also give you a greater understanding of the pathway to success in your life.
